Frequently Asked Questions

Frequently Asked Questions

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How long does the booking process take?

How long does the booking process take?

What methods of payment accepted?

What methods of payment accepted?

What do I do if I receive a tax statement?

What do I do if I receive a tax statement?

Can I use more than one payment method to pay for a reservation?

Can I use more than one payment method to pay for a reservation?

How do I edit or remove a payment method?

How do I edit or remove a payment method?

Booking Questions

Can I make changes to a pending reservation request?

Can I make changes to a pending reservation request?

How do I cancel a reservation request?

How do I cancel a reservation request?

How do I check the status of my reservation?

How do I check the status of my reservation?

How do I find my reservation?

How do I find my reservation?

When am I charged for a reservation?

When am I charged for a reservation?

Help on your reservations

What happens if my host cancels my reservation?

What happens if my host cancels my reservation?

What is the Resolution Center?

What is the Resolution Center?

What should I do if I forgot something at a place I stayed?

What should I do if I forgot something at a place I stayed?

Should I book if I have not heard back from the host?

Should I book if I have not heard back from the host?

How do I share trip details with others?

How do I share trip details with others?

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